Donald Ross have to be the worst, most dishonest and unprofessional estate agents I have ever come across. Their staff and management are arrogant, sly and don't think twice about twisting the truth. There are far better estate agents out there who won't try to rip you off and do a far better job. Donald Ross should be ashamed of the way they do business.
Sold my house within 2 weeks, excellent communications, great price. 5 stars all round
I had a great experience from start to finnish. Staff where extremely well mannered, warm and professional. They kept me informed through every step of selling my home and sold it in a matter of weeks. I wouldn't hesitate to use them again.
We have arranged to view the farmhouse, the person who was showing us a house was young and had no clue about the property, he actually asked us what price of the property is at and what the listing description says while the lady on the phone said wed have a person who can answer any questions about it. The house was said to be newly refurbished but in realty it was all dump with signs of slugs slime all over carpets, mould and insects, there was even poison present on the floor which looked like it was for either the slugs or rats. The floor in the kitchen was damaged with holes in it, while the sofas in the leaving room were dirty, dump and with mouldy bags under the sofas pillows. The garaged was also mouldy, smelled very badly and was cluttered with dirty and dump brick o brack. We were yet still interested in the property due to location and were willing to refurbish the interior fully, the person was showing us the property was supposed to call us with an update but after a longer while we decided to give the agency a call to enquiry about and got told the property has been taken by someone and its now gone. We are very disappointed and offended that no one gave us a wee call as we would have been waiting forever. One star because i cant give 0
Terrible service, arrogant an very unhelpful. My partner and I were going to rent a property through Donald Ross and paid our deposit but swiftly asked for it to be returned after they told us they will not proceed unless we pay 65 per person to conduct reference checks.This practice is illegal and they are the only letting agents I have ever dealt with that had attempted to do this. Avoid at all costs.
Donald Ross Residential is a UK Real Estate Agency based in Ayr, Scotland. Donald Ross Residential is located at 11 Beresford Terrace, Ayr KA7 2ER, UK.
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